Branch Overview

Branch delivers world-class financial services to the mobile generation, with offices in the United States, Nigeria, Kenya, Tanzania, and India. Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.

Launch Your Career in Customer Success

Are you a recent graduate eager to gain hands-on experience and kickstart your career? This is your chance to join an exciting Customer Success Internship Program with rotations across Customer Service, Loan Review, Payment Operations, and Collections. Over six months, you’ll develop essential skills, gain exposure to different facets of customer success, and have the opportunity to be considered for a full-time role upon successful completion of the program.

Why This Program?

• Diverse Experience: Rotate across key teams and acquire a well-rounded understanding of customer success.
• Real Contributions: Work on impactful projects that shape the customer experience.
• Skill Development: Learn from experienced professionals and build a solid foundation for your future career.
• Path to Growth: Top-performing interns may be offered full-time positions based on company needs.

Eligibility Requirements:

• A degree from a recognised higher institution.
• Completion of NYSC.
• No more than one year of post-NYSC experience.
• Strong interest in customer service and problem-solving.
• Excellent communication skills and a willingness to learn.

What to expect in the hiring process

• A simple test (Typing speed and Excel)
• A technical interview with the Talent Acquisition and Customer Success teams

Benefits of Joining

• Be part of a mission-driven, fast-paced, entrepreneurial environment fostering innovation and impact.
• Receive a competitive salary and monthly stipend, reflecting your value and contributions.
• Thrive in a collaborative, flat company culture that encourages open communication and idea-sharing.
• Enjoy the flexibility of a remote-first work setup, with opportunities for occasional in-person collaboration.
• Benefit from fully paid health insurance to support your well-being.
• Enjoy team meals and social events, both virtual and in-person, to connect and bond with colleagues.

Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications -- so if you’re unsure that you meet the criteria, please do not hesitate to apply!