Branch Overview
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 

Job Overview

The Servicing and Collections Associate is responsible for supporting the servicing and collections functions of the organization. This role involves handling customer accounts, processing payments, managing delinquent accounts, and ensuring effective communication with customers to resolve issues and recover outstanding debts.

Key Responsibilities

• Keep track of assigned accounts to identify outstanding debts,
• Plan a course of action to recover outstanding payments,
• Follow up with debtors through telephone calls to pay the outstanding debt,
• Negotiate payoff deadlines, set payment plans, clearing of the arrears, and thereafter regular payments as per the original installment period, 
• Handle questions and complaints professionally and promptly,
• Investigate and resolve disputes efficiently,
• Create trust relationships and good rapport with debtors, to avoid future issues,
• Update account status and database correctly after/during the call,
• Reduce the Delinquent debts in arrears by at least 80% if not 100%  
• Ensure that debts in arrears are recovered and properly graded in line with CBK prudential guidelines.

Qualifications:

•  A diploma or equivalent required or a Bachelor’s degree in Finance, Business Administration, or a related field is a plus.
• Minimum of 1-2 years of experience in loan servicing, collections, customer service, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using loan servicing and collections software.
• Excellent organizational and time management skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Problem-solving skills and the ability to handle difficult conversations with customers.

Benefits of Joining

• Mission-driven, fast-paced, and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Where we work: Remote first, with the option to work in-person occasionally or when required
• Fully paid health insurance benefit.
• Work-life balance is not a myth, make use of our 28 days of paid vacation days, 30 days of sick leave, and bereavement leave
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• Company-matched pension benefit
• Monthly WFH stipend alongside a one-time home office set-up budget
• Annual professional development budget 
• Other benefits include; team meals, virtual social events, and in-person meet-ups 
• Discretionary trips to our offices across the globe, with global travel medical insurance.
• Opportunity to work and interact with a global team

Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications - so if you’re unsure that you meet the criteria, please do not hesitate to apply!