Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 

Job Overview

The IT intern will work for Branch Microfinance Bank at our Nairobi Office and will be responsible for providing technical support and assistance to users.

Key Responsibilities

• Troubleshoot and provide technical support to employees 
• Create work orders for repairs and service 
• Document help desk and repair requests, and ensure conclusive resolution
• Perform routine security checks on the system 
• Work with vendors to resolve equipment/ software issues
• Install, configure, and patch servers, storage, and other IT infrastructure 
• Monitor servers and data centers to ensure they are operating properly 
• Manage user accounts and system permissions 
• Support the development, maintenance, and review of the bank’s ICT policy and procedures which support the strategic objectives.
• Support the Senior IT Associate in ensuring that the organization has appropriate and up-to-date ICT functionality, software, and hardware in an effective, efficient, secure, and cost-conscious manner.
• Support the Senior IT Associate in running the bank end of day processes, as well as any ad hoc requests

Qualifications 

• Degree in IT or a related field
• Advanced computer skills - SQL Server, Oracle, Sybase
• Strong verbal and written communication skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.

Benefits of Joining

• Mission-driven, fast-paced, and entrepreneurial environment
• Competitive salary 
• A collaborative and flat company culture
• Where we work: Hybrid 
• Monthly WFH internet  stipend 
• Other benefits include; team meals, virtual social events, and in-person meet-ups 
• Opportunity to work and interact with a global team

Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications - so if you’re unsure that you meet the criteria, please do not hesitate to apply!