Branch Overview
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 

Job Overview
We are seeking a results-driven Telesales Representative to join our dynamic team at Branch MFB. The ideal candidate will be responsible for engaging with our existing customer portfolio through outbound calls to cross-sell financial products and services. The role requires excellent communication skills, a strong sales acumen, and a customer-focused approach to drive growth and customer satisfaction.

Key Responsibilities:

• Conduct outbound calls to existing customers to promote and cross-sell Branch’s financial products.
• Understand customer needs and recommend appropriate products and services.
• Maintain a deep understanding of Branch MFB’s product offerings and customer benefits.
• Meet and exceed monthly sales targets and OKRs.
• Accurately record customer interactions and feedback in the CRM system.
• Resolve customer inquiries and objections effectively, providing a positive customer experience.
• Collaborate with the marketing and product teams to align on sales strategies and campaigns.
• Stay updated on industry trends, competitor offerings, and market conditions.

Qualifications:

• Proven experience in telesales, customer service, or a similar role in the financial services sector.
• Strong communication and interpersonal skills.
• Goal-oriented mindset with a track record of meeting or exceeding sales targets.
• Familiarity with CRM systems and sales processes.
• Ability to handle customer objections and negotiate effectively.
• A positive attitude, resilience, and adaptability to a fast-paced environment.
• A degree in business, marketing, or a related field is a plus.

Why Join Us?

• Opportunity to work in a dynamic and innovative financial institution.
• Attractive compensation package with performance-based incentives.
• Professional growth and development opportunities.