Branch Overview

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit, socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 

Job Overview

Reporting to the Collections Team Lead, you will be tasked with recovering our outstanding portfolio

Responsibilities

• Keep track of assigned accounts to identify outstanding debts,
• Plan a course of action to recover outstanding payments.
• Follow up with debtors through telephone calls to pay the outstanding debt.
• Negotiate payoff deadlines, set payment plans, clear the arrears, and thereafter make regular payments as per the original installment period, 
• Handle questions and complaints professionally and promptly,
• Investigate and resolve disputes efficiently,
• Create trust relationships and a good rapport with debtors to avoid future issues.
• Update account status and database correctly after/during the call,
• Reduce the Delinquent debts in arrears by at least 80%, if not 100%  
• Ensure that debts in arrears are recovered and properly graded in line with CBK prudential guidelines.

Qualifications

• Excellent communication & active listening,
• Phone etiquette, & problem-solving, 
• Working with targets & tight deadlines, 
• Knowledge of relevant collection laws & regulations,
• Emotional Intelligence & People Management,
• Excellent negotiating and persuading skills,
• Ability to be polite & compassionate without lacking confidence,
• Ability to multitask & be flexible, 
• Keen on details and working under pressure,
• Proactive, reliable, and positive mindset. 
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Where we work: Remote first, with the option to work in-person occasionally or when required
• Fully paid health insurance benefit.
• Work-life balance is not a myth. Make use of our 28 days of paid vacation days, 30 days of sick leave, and bereavement leave
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• Company-matched pension benefit
• Monthly WFH internet stipend .
• Annual professional development budget 
• Other benefits include: team meals, virtual social events and in-person meet-up.
• Opportunity to work and interact with a global team

Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.